Peter S.
Peter S.
19:19 11 Oct 21
My visit today was a very pleasant experience. The receptionists were very welcoming and friendly. The quality of the internal work/changes is very impressive .. clean and fresh. My appointment was with the hygienist.. Priti and her assistant Danielle .. who were also very pleasant and most welcoming. The level of treatment was of the highest standard as per usual .. which met with my expectations .. so thank you very much. Just one comment .. It would be nice to see the other members of staff added to the “Meet the team” port folio!
Laurenza87
Laurenza87
07:00 12 Oct 21
I recently visited for a check-up and hygienist. The surgery has been recently refurbished and looks great! All the staff were friendly - particularly my hygienist Priti and her nurse Tina; I often dread hygienist cleans but they both made me feel at ease, told me what they were doing at each stage, and I felt my teeth had a good clean after.
dennis W.
dennis W.
14:59 14 Oct 21
Karen H.
Karen H.
18:27 06 Oct 21
I attended the practice for a routine check up and found the staff to be incredibly friendly and welcoming. The dentist was very thorough and offered advice on cleaning techniques and I would definitely recommend the practice to others
Will M.
Will M.
09:25 01 Oct 21
One of the best hygienist I've ever been to 😁 Priti is very good at what she does and explains everything she's about to do. Along with the nurse Danielle, they make you feel very welcome, and not forgetting the two lady's at reception as well. Very friendly and welcoming 😚😊 Would highly recommend 💯
Neil B.
Neil B.
10:37 19 Oct 21
Very professional service my dentist Sophie was very helpful with ideas to keep teeth clean explained everything really clearlyThe reception team are always great and remind me the day before appointmentsWould highly recommend
Sheila R.
Sheila R.
12:53 04 Oct 21
Very thorough and professional. The normal high quality service has been maintained.
Alain B.
Alain B.
09:00 04 Oct 21
Lovely staff and very professional team of dentists and dental hygienists.
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dental beauty practice team
dental beauty dentist

Complaints Procedure

 

Code of Practice for Patient Complaints

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

 

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

 

  1. The person responsible for dealing with any complaint about the service which we provide Anita Sequeira, Practice Manager.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager, Anita Sequeira.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

 

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk

 

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk

 

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct.